Support

Last updated: 6 November 2026

Questions, bug reports and feedback about Thrift Map are welcome.

[email protected]

Please include your device model and Android version. It makes problems much faster to track down.

Common questions

How do I cancel my subscription?

In the Google Play app: tap your profile picture → Payments & subscriptions → Subscriptions → Thrift Map → Cancel subscription. The app's Settings screen has a shortcut to the same place.

If you are in a free trial or on an introductory offer, cancel before it ends to avoid the regular charge. You keep access until the end of the period you have already paid for.

I was charged and want a refund.

Refunds are handled by Google Play, not by us. We never receive your payment details and cannot issue refunds ourselves. Request one at play.google.com/store/account/orderhistory, or through Google Play Help. If Google declines and you think there has been a genuine mistake, email us and we will do what we can to help.

I subscribed but the app still shows the subscription screen.

Open the locked screen and tap Restore purchase, or use Settings → Restore purchase if you can get in. This re-reads your subscription from Google Play. Make sure you are signed in to Google Play with the same account you subscribed with, and that the device is online.

A shop in the app is wrong, closed or missing.

Shop data comes from OpenStreetMap, a community-maintained map that anyone can edit, including you. In the app, open the shop and tap Wrong info? to go to its page there. Your change can take up to about a month to reach the app.

Please check opening hours before travelling. A listing being in the app is not a guarantee that the shop is open, or still there.

No shops appear, or the map takes a long time.

• The first look at an area can take up to a minute, because the public OpenStreetMap service is often busy. The app tells you it is still looking. The next look at that area is immediate.
• If you see "Couldn't load stores", tap Retry. The answer may already be waiting.
• If it says to zoom in, the view is too wide: zoom in to load shops.
• Some areas genuinely have no mapped secondhand shops. Check that All is selected rather than a shop type with no results nearby.

Where are my saved places? Can I move them to a new phone?

They are stored only on your phone: open Saved at the bottom of the map. They are not on any server. If Android backup is on, Android may restore them on a new phone with the same Google account. Uninstalling the app or clearing its storage removes them.

The map does not centre on me.

Location is optional and off until you allow it. Grant it in Android Settings → Apps → Thrift Map → Permissions → Location, then tap the locate button in the app. You can always search for a city by name instead.

Does the app track me?

No. There is no advertising, no analytics and no tracking. Your GPS position itself is never sent anywhere; to find shops, the app sends the map area you are looking at, and when the map is centred on you that area shows roughly where you are. It is not linked to you. See the Privacy Policy.